Tile installation in Boise, done from the substrate up.

Common questions

Questions we answer before you sign anything

What areas do you serve?

Boise first, then Meridian, Eagle and Star, plus Nampa, Caldwell, Kuna and Garden City. Anything beyond that we will tell you honestly rather than quote a drive we cannot schedule around.

Is the first consultation free, and how does it work?

Yes. We look at the room, straightedge the floor or inspect the shower framing, talk through material options, and take the measurements a written estimate needs. There is no charge and no obligation for that visit.

What tile work do you self-perform?

Floor and wall tile, custom showers, backsplashes, heated tile floors, natural stone, large-format porcelain and panels, shower waterproofing, and select commercial tile. Tile is the only trade we perform ourselves.

How long does a typical tile project take?

A backsplash is usually one to two days. A standard bathroom floor runs two to three days including prep and grout cure. A full custom shower is typically five to eight working days because waterproofing and mortar have to cure and the pan gets flood tested. Large-format and natural stone add time for flattening and layout.

Do tile projects need a permit?

Tile and surface finishes by themselves generally do not require a building permit in Ada County jurisdictions. Permits attach to the work around them — moving plumbing or a drain, altering framing or shower size, and electrical circuits for heated floors. When your project crosses into that, we say so and coordinate with the licensed trade that pulls it.

Can I see a portfolio of your work?

We are building a photo record of completed Treasure Valley installations for this site. Until those are published here, we would rather show you real work in person or in progress than post stock imagery and imply it is ours.

Do you take residential and commercial tile work?

Both, with a filter. Residential is the bulk of what we do. On the commercial side we take select work — offices, clinics, salons, small retail and tenant improvements — where the schedule and scope suit a specialty crew rather than a high-volume production contract.

Is your work warrantied?

Yes. Our installation carries a 1-year craftsmanship warranty. Materials keep whatever warranty their manufacturer provides, which is one reason we install membranes and mortars as complete single-brand systems rather than mixing products.

Do you provide written estimates?

Always, after the site visit. The estimate names the assembly, the products, the prep, the areas and the exclusions in writing. We do not give a square-foot price over the phone, because what is under the existing floor moves that number more than the tile does.

What is included in a tile estimate, and what is not?

Included: demolition of the surface we are replacing, substrate prep and flattening, membranes, mortar, grout, sealant, installation labor, movement joints, debris removal and a final clean. Not included unless written in: the tile and setting materials you select, plumbing and electrical work, structural repair, drywall and paint beyond the tile line, cabinetry and countertop work, and asbestos or lead abatement in older homes.

Who chooses the tile, and when do selections have to be final?

You choose, and we will help you narrow it against the substrate, the room's exposure and the format's tolerances. Selections need to be final before we order, generally a week or more ahead of the start date, because quantities are calculated with a waste allowance tied to the pattern you picked.

What happens if I want to change something mid-project?

Changes are written up as a change order describing the new scope, the cost difference and any schedule effect, and we start the change only after you approve it. Nothing gets added to your invoice that you have not seen first.

Are you using your own crew or subcontractors?

Tile work is performed by our own crew. When a project needs plumbing, electrical or structural work, that is handled by the appropriate licensed trade, and we tell you clearly which parts are ours and which are not.

How should I prepare my home before the crew arrives?

Clear the room and the path to it, move breakables and pet bowls out of the work zone, plan on that bathroom or kitchen being out of use for the run of the job, and tell us where we can set up a cutting station and water source. We protect adjacent floors and set up dust containment ourselves.

Do different tile services need different planning?

Yes. Showers need the plumbing rough-in and drain type settled before waterproofing. Heated floors need the electrical circuit and thermostat location planned before any mortar. Large-format tile and natural stone need flatness and deflection checked before the material is ordered, because the substrate may need work the tile size demands.